The RTI Batch Processor

The RTI Batch Processor This video shows you how the RTI batch processor will operate within Payroll Manager. This feature is designed to assist payroll agents & accountants with the management of their clients’ RTI submissions, and is available in all multi-company versions of the software.   This video was recorded WITHOUT sound and in…

Online Filing Questions

Online Filing Questions 1. I get the message “‘Connection to the Government Gateway is being blocked by some other software (e.g. a firewall)” when attempting to file any return This message means that Payroll Manager is attempting to connect to the government gateway to file your submission, but it is being prevented / blocked from…

Problems Downloading Updates

Problems Downloading Updates 1. When installing / updating I get the error message “the setup files are corrupt” or “publisher cannot be verified” This means that for some reason your browser has not downloaded the update correctly. You will need to download the update again. Before doing so it is best to delete the Temporary…

Printers & Printing Problems

Printers & Printing Problems 1. I’ve got a new printer – what do I need to do? From the main menu within Payroll Manager, click ‘Tools-Setup-Reports & Printing’. Here you can choose your new printer from the drop-down list. 2. My payslips / reports etc. do not print out at the correct size (e.g. the…