Wherever possible, we would encourage you to use our Online support , where you will find the answer to the vast majority of support queries regarding our software. This is especially important during the Coronavirus / Covid-19 outbreak where many of our users are looking for exactly the same information at the same time.
Our office is currently closed due to the Coronavirus / Covid-19 situation, and we are all working from home.
Our office number of 01425 655 777 will not be answered.
Our 08456 444 555 number will be answered by staff working from home between 9.00am and 4.00pm, Monday to Friday (We are closed on Friday 2 April and Monday 5th April 2021)
Please read all the relevant sections on the support pages of our website. If you call and ask a question that is answered on our website we will just point you towards that.
If you have a question about Money Manager then you need to contact us by email – please do not call us.
For Payroll Manager we can only answer questions over the telephone about issues relating to the Payroll Manager program itself. If your query is about any of the following then please contact us by email:
– issues to do with what data the HMRC has on their records
– issues about access to your data files and/or backups
– issues to do with error messages when sending emails through the program
– issues to do with sales and licences (our staff do not have access to our sales databases or records of old orders at home)
We cannot answer questions about your HMRC ID and Password – you should contact HMRC instead.
Please do not email us asking us to telephone you, as we are not able to do that.
Please contact us by email on firstname.lastname@example.org .
Please type your query in the box below if you wish to contact us about our software. Please note that our reply will be by email – we are not able to contact you by telephone.