Problems when sending emails from Payroll Manager using Hotmail

Updated February 2022

If you are having problems sending emails through Payroll Manager using a ‘Hotmail’ email address then it may be that you are still using old settings which Microsoft no longer supports.

To check this, click ‘Tools‘ then ‘Email‘ and ‘Setup‘ from the main menu in Payroll Manager and check to see what you currently have entered in the ‘Host‘ box of the SMTP settings section.

If the host is set to “smtp.live.com” then you will need to change this, as it is no longer supported by Microsoft. To do this, click on the ‘Select pre-set‘ button, and choose ‘Outlook‘ from the pre-set list of options (as below).

This will set the host to “smtp-mail.outlook.com”, which is the address that Microsoft uses as it SMTP server for Hotmail addresses.

If you are still experiencing problems after changing these settings then please see the ‘Troubleshooting’ section of the following guide for a suggestion of other things to try. Sending payslips and reports via email using Payroll Manager – Moneysoft