Problems sending emails using Outlook, Office 365 and Hotmail accounts

We are aware that Microsoft have recently made changes to the security settings on some of their users’ accounts, and those changes mean that when users try and send emails through Payroll Manager they get a “could not log on to email server” or “Your email provider is refusing to send the emails” error.

For some accounts you can setup an “app password” and that will fix the issue, but for other accounts they will not allow that option.  Unfortunately, we cannot tell you which accounts are able to do that.  For help with that you will need to contact the support for your email provider.

We are looking into the details of the changes Microsoft have made to see if there is anything that can be changed in Payroll Manager.