Problems sending emails using Outlook, Office 365 and Hotmail accounts

We are aware that Microsoft have recently made changes to the security settings on some of their users’ accounts, and those changes mean that when users try and send emails through Payroll Manager they get an “Authentication unsuccessful, basic authentication is disabled” error.

If you are experiencing this problem then please send an email to info@moneysoft.co.uk and include the words ‘basic authentication is disabled’ in the subject heading. Please let us know in the email exactly what it is that you are trying to do (e.g. send a payslip via email, etc.) and the exact error message that you are receiving. We will then do our best to investigate the issue.