Problem when trying to download PAYE Notices

If you are experiencing problems when trying to download PAYE notices in Payroll Manager (i.e. when clicking ‘Tools‘ then ‘Download PAYE Notices‘ from the main menu in Payroll Manager) then it is likely that HMRC are having issues with their system for downloading PAYE notices. You may receive an error message when attempting to download these notices.

We are finding that HMRC systems are having these issues on a fairly regular basis during 2026 so far. We woud advise that you wait for HMRC to resolve the issue (which they typically fix within a few hours, but sometimes may take longer) before trying again.

Please do NOT contact Moneysoft about this issue, as it is an HMRC system error, and all that we can do is wait for HMRC to fix it. You could call the HMRC helpline if you wish.