Common HMRC error messages
If you are attempting to file an online submission to HMRC and are getting a failure message then please be aware that these messages are generated by HMRC and not by Moneysoft. We have published a list of common errors below which may help you resolve the problem. Please note that not all HMRC error messages are listed in this guide – If your particular error message is not listed then please ring HMRC Online Services on 0300 200 3600 and ask HMRC what their error means.
5001 – Your submission contains an unrecognised namespace. – The Government Gateway will produce this error if you are trying to submit an FPS return for a previous tax year (i.e later than the HMRC deadline of 19 April following the end of that tax year).
You have missed HMRC deadline for FPS returns, which was 19 April. HMRC will NOT accept FPS submissions after this date.
If you need to send employee pay information for a previous year to HMRC then the only way of doing this is by submitting an Earlier Year Update (EYU), which Moneysoft Payroll Manager cannot do.
You will need to download and install HMRC Basic PAYE Tools in order to submit an Earlier Year Update to HMRC. See HMRC Earlier Year Update for more information.
Please be aware that Moneysoft are not able to provide support on the use of HMRC Basic PAYE Tools software – you should contact HMRC if you require further guidance regarding EYU submissions.
1046 – Authentication Error – The Government Gateway has reported that either your user ID, password, PAYE office number or PAYE reference number are incorrect. Moneysoft does not check your ID and password (as we don’t know what they should be!), nor do we check your PAYE Reference details. Payroll Manager sends this information to the Government Gateway. If you see this error message, then it means that the Government Gateway have rejected one or more of these items.
Whilst we can’t tell you what these details should be, we can tell you some of the most common mistakes that lead to a rejection. These are as follows:
- The length of your ID or password. Government Gateway IDs and passwords are up to 12 characters long. Check that you have not entered too many characters. If you think that your ID or password should be 13 characters long, then try using the first 12 of those characters.
- Typing errors in the ID and Password e.g. using 1, I or l (the number one, capital letter I, lower case letter l) incorrectly, or using O instead of 0 (letter O, digit zero) or vice versa.
- You ‘copied and pasted’ your ID and password from somewhere else. Try deleting and re-entering these details manually
- Incorrect PAYE reference entries. Check that you haven’t entered your details incorrectly e.g. ‘834/M5656’ instead of ‘834/M6565’ etc.
- You have recently (within the last couple of weeks) activated your new ID and password. – We have known it to take up to 2 weeks for your new ID and password to become active across all HMRC systems.
To edit your User ID and Password details click ‘Tools – Online Filing -IDs and Passwords’
To edit the PAYE reference details click ‘Employer – Employer Details – Tax Office’
If you have checked and re-checked all of these things and still receive the error message then you will need to contact HMRC online services helpdesk (0300 200 3600). Please be aware that we have no idea what your ID and password should be.
7802 – You have not been invited to submit this submission type. This means that HMRC are not expecting RTI returns for this employer. Check that you have the correct HMRC references entered in Payroll Manager by clicking ‘Employer – Employer Details – Tax Office‘ and checking the ‘PAYE reference‘ and ‘Accounts Office Reference‘ fields. If you are sure that these are correct then you will need to call the HMRC Employer Helpline (0300 200 3200) and ask why HMRC are issuing you with this error. Please be aware that during busy periods the HMRC phone system recorded message may suggest that you contact your software supplier about error codes. We cannot provide the solution to this error as ONLY HMRC have control over this matter.
7806 – This submission cannot be accepted as it does not fall within the eligible filing period. This means that HMRC are not set up to receive RTI returns for that employer for that particular period, possibly because HMRC consider that the PAYE scheme was not active at that point (e.g it was before the scheme started or after it had ceased). You should contact HMRC Employer Helpline (0300 200 3200) for help on this. Please be aware that during busy periods the HMRC phone system recorded message may suggest that you contact your software supplier about error codes. We cannot provide the solution to this error as ONLY HMRC can tell you why they are not expecting RTI returns for this PAYE scheme.
7808 – This submission cannot be accepted as an Employer Alignment Submission is required for this Employer Reference. This means that HMRC are expecting an Employer Alignment Submission (EAS) for this employer. This would only normally be required for employers with more than 250 employees. If you have less than 250 employees then please contact HMRC Employer Helpline (0300 200 3200) and ask them to remove the need for you to send an EAS.
7809 – This submission cannot be accepted as the date of submission is after 19 April following the tax year to which it relates. You have missed the deadline for filing FPS returns (which was 19 April following the end of that tax particular tax year). You will need to download and install HMRC Basic PAYE Tools software in order to send details of employee payments for previous years via an ‘Earlier Year Update’ (EYU). See HMRC Basic PAYE Tools for more information. Moneysoft Payroll Manager is not able to send an EYU.
7815 – This submission cannot be accepted as this employer scheme has been cancelled. HMRC website gives the following advice on this error – “You cannot resolve this problem without assistance. Please telephone HMRC’s Employer Helpline (0300 200 3200) and tell them what this message says.”
7829 – At least 2 lines of address are required for a new starter. You have an employee in the system that has fewer than 2 lines of address. Click ‘Employee – Employee Details‘ to correct this.
7908 / 7914 – There must be an entry in ECON / SCON if NILETTER is one of ‘D’, ‘E’, ‘L’, ‘N’, ‘O’ This means that an employee NI Letter has been set to D, E, L, N or O signifying that the employee is a member of the employer’s contracted out salary related pension scheme and there is no valid ECON or SCON number entered. This normally happens when a new employee has been assigned an incorrect NI Table Letter.
EITHER: If the employee should not be on NI letter D, E, L, N or O then take the following steps:
- Click ‘Employees – Employee Details’ from the main menu and select the relevant employee.
- Click on the ‘Work’ tab, make a note of the Date Started then delete the date. Click ‘OK’.
- The message “Changing the start date will re-calculate every pay period from the beginning of the year for this employee. Are you sure you want to change it?” will appear. Click ‘Yes’ to confirm this.
- Click ‘Pay – Pay Details’ from the main menu and select the first pay period of the year (e.g. April, Week 1 or PD1). If the period is locked, hold down the ‘CTRL’ and ‘U’ keys together and confirm that you wish to unlock all locked periods.
- In the first period of the year, double click on the letter D, E or L (in the ‘NI let’ column) and a NI Table Letter dialogue box appears. Un-tick the box next to the statement ‘The employee is a member of this employer’s contracted out salary related pension scheme’.
- At the bottom of this screen the NI Letter will be changed (in the majority of cases) to A. Tick the box to ‘Apply this NI Letter to the remainder of the year’ and click ‘OK’.
- Then go back and re-enter the start date (click ‘Employees – Employee Details – Work’ to do so).
You should now be able to file the RTI return.
OR: If the NI letter for the employee should be D, E, L, N or O, then you should provide HMRC with the appropriate ECON / SCON number, which can be obtained from the relevant pension company. Enter the ECON / SCON number by clicking ‘Employer – Employer Details – Tax Office’
7932 – Employee Address – One or more of your employees has no address entered. To fix this error, either go to ‘Employees’ then ‘Employee Details’ from the main menu in Payroll Manager and enter the appropriate address. Or, if you are not able to provide an address then click ‘Help’ then ‘Program Update’ from the main menu in Payroll Manager. We have added something to the software which will allow you to file RTI returns in these situations without the employee address being present.