HMRC problem – IDs and Passwords

29 April 2020

There is currently a problem with the Government Transaction Engine which is causing RTI submissions to be rejected and for it to report that your User ID and Password is incorrect.

If you are trying to submit a return to HMRC and are seeing this message then we would advise that you try again at a later point. Please do not contact Moneysoft about this issue, as we have no control over HMRC systems.

The telephone number for HMRC online services is – 0300 200 3600

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