HMRC Postgraduate loan notice –  June 2020

Some Payroll Manager users have reported that they have received notices from HMRC relating to employees who make Student Loan repayments through payroll, informing the employer they have been making ‘Postgraduate Loan deductions’ in error. These HMRC notices take a form similar to that below:

Message type: Postgraduate Loan non borrower Prompt 1
Message details:
Your last payroll submission indicates you are taking Postgraduate Loan deductions for the following employees. These employees are not liable for Postgraduate Loan deductions and you must stop taking these deductions from the next available pay date.

If your software supports refunds, you should repay these employees all the Postgraduate Loan deductions you have taken since the 6 April.

We believe that these messages are being sent out by HMRC in error, and would advise you not to make any changes to your payroll data at the current time. We will publish for information as and when we receive information from HMRC.


Update 18:40 Monday 29 June 2020

We have just received the following message from HMRC to confirm that these messages were sent in error:

“We are aware some employers have incorrectly received a Generic Notice Service (GNS) message between 26/06/2020 and 29/06/2020 to advise them to stop Postgraduate loan deductions. 

Please disregard this Generic notice prompt and continue to take deductions under the relevant plan / loan type as instructed by the start notice (SL1 / PGL1).

HMRC have now removed this GNS message so that it cannot be viewed on the customer’s online portal or downloaded via 3rd party software. Unfortunately, the initial emails advising that there is a GNS message cannot be recalled.  

We apologise for any inconvenience caused.”


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