Coronavirus / Covid-19 FAQ

The Government continue to introduce new measures and legislation in response to the Coronavirus / Covid-19 situation. As you will appreciate, things are very fast moving and the guidance is changing day by day. We will endeavour to update this page on a regular basis as and when new information becomes available.

Government guides

The Government update their own guidance to businesses and employees on a regular basis. Please see the following guides for the latest information.

GOV.UK – Covid-19 – Support for businesses

ACAS Guide

ACAS have a very useful Advice for employers and employees page, with lots of information relating to the Coronavirus / Covid-19.

Furloughed workers

How do I pay employees that can’t work 80% of their normal pay rather than laying them off? – The Government has stated that “Under the Coronavirus Job Retention Scheme, all UK employers will be able to access support to continue paying part of their employees’ salary for those employees that would otherwise have been laid off during this crisis“. Affected employees will be designated as ‘furloughed workers’. Please see our guide on Furloughed Workers for more information.

Sick Pay

Our Payroll Manager Guide to Statutory Sick Pay includes the proposed changes to the payment of SSP for employees affected by Coronavirus / Covid-19 – see  Statutory Sick Pay (SSP) and Coronavirus / Covid-19

The Government have published information about who will be eligible to reclaim SSP – see Claim back Statutory Sick Pay paid to employees due to coronavirus (COVID-19).

RTI returns

Some users have asked if they still need to file RTI returns when they have no staff to pay. Yes, you should continue to send RTI returns as normal to HMRC, regardless of whether staff are receiving payments or not.



Payroll Manager Guide –  Coronavirus Job Retention Scheme – Online claims

Payroll Manager Guide – Working from home with Payroll Manager

Payroll Manager Guide – Lay-Offs and short-time working


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